Prescriptions

Robert Frew Medical Partners use and follow the local NHS prescribing policy.

We operate a repeat prescription system for patients on regular medication. You will be given a computer - generated slip attached to your prescription that should be kept safely.
Repeat prescriptions may then be requested either by:

Posting the slip to us, indicating by ticking which of the prescription you need
Bringing it to the surgery
Online using SystmOnline. If you are a new user you will need to contact the surgery and ask for login details before you can order repeat prescriptions online.
Electronic prescriptions - patients can now order their prescriptions electronically, this can be arranged by their local pharmacy, they can come into the surgery for more details.

We regret that we are unable to accept telephone requests for repeat prescriptions. This is for security and safety purposes.

Collections

Prescriptions will normally take up to 5 working days to process. Where there is a Bank Holiday, processing times may be longer. If you prefer to enclose a SAE we will post you prescription to you.

Some of the pharmacists in town offer a collection service so if you want to take advantage of this service please indicate on your request which chemist you would like your prescription to be sent.

Antibiotic Prescribing

As part of good clinical practice we only prescribe antibiotics when appropriate to do so. Many cases of, for example, sore throats, earache and coughs are caused by viruses and do not respond to antibiotics. These conditions will resolve with time and the use of symptomatic treatment. We are always happy to review you if the symptoms persist.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Questions about your prescription

If you have questions about your medicine or your prescription please contact the surgery.

Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.

Find a pharmacy

NHS Medicines A to Z