Total Triage
Please click on the following link to submit an Administration or Appointment request:
https://accurx.nhs.uk/patient-initiated/F81036
Total triage is being introduced to stop the 8:00am rush to make appointments both by the telephone and attending the practice in person. This new system will ensure that the patients most in need of urgent appointments will be given them.
How it works:-
Monday to Friday between 7:30am to 1:00pm you can access the ‘Triage Form’ on the link above. The form asks a small number of questions in relation to your request. This form is then submitted to be assessed by a care navigator or a clinician depending on your request.
We will then contact you by telephone or text with appointment details, signpost you to the most appropriate care pathway to other healthcare services or advice from the GP.
We must stress that calling the surgery or attending reception will NOT have any advantage over using the online system. Using the form is likely to be quicker to complete than calling or coming to reception. Please note, family members are able to complete the online triage form on your behalf. We understand that there are patients that have limited access to a computer or a smartphone. You can call the surgery for a receptionist to complete the form on your behalf before passing to a clinician or care navigator.
Ensure you submit your request by 1:00pm to ensure your request is dealt with that day. The service is not available at weekends or on bank holidays. For out of hour concerns, please call 111. In the case of an emergency, please call 999.
If you would like to learn how to complete the online form, please come into the surgery and a member of our reception team will be happy to show you how to complete the form for future reference.
We would like to reassure you that these changes are being made to provide better care for our patients and we will continue to strive to deliver a better service. We hope by introducing a total triage system, your experience as our patient will be positive and assure you that these changes are in line with NHS recommendations to provide a modern GP practice model with use of digital technology tools to provide fair access to medical care.
Please ensure your correct contact details are registered with the surgery and that your mobile phone number is saved to your clinical record.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment by calling the surgery and selecting option 1. This will take you to the front of the call queue.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect you can help us by calling reception between 8:30am and 11:00am if you need a visit but indicate to the receptionist if you require urgent assistance. No home visit requests after 11:00am will be considered unless it is an acute emergency.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP.