Do It Online

Online Services

Changes to the GP Contract require all practices to offer and promote the facility for patients to view on-line, export or print any summary information from their records relating to medications, immunisations, test results, allergies and adverse reactions. This is an extension to the online service we have provided to date which allows patients to make appointments, cancel appointments and order repeat medications.

Even if you are a current user in order to use the advanced online items you will have to register for this.

Registration for online services

This practice accepts applications from patients as well as their proxy. Proxy access refers to access to online services by somebody acting on behalf of the patient with the patient’s consent i.e. parent/relative. Proxy access will not be accepted from any third party commercial company i.e. Insurance company or solicitors.

The appropriate application form must be completed prior to any online access being enabled.

Patients requesting online services for the first time or those already registered and would like to request the advanced service

Please complete the registration form and attend the surgery and bring with you ONE form of photo ID, this could be a student card, passport or driving licence but must be valid

If patients request access to their detailed coded information they will be notified that it may take the practice up to 10 working days to review their application and grant access if appropriate. This is a guide only and in some circumstances may take longer.

Proxy Access

A competent patient can choose and consent to allow access to relatives and/or carers. Proxy access will not be accepted directly from any third party commercial company i.e. Insurance company or solicitors.

The Proxy application form should be completed when proxy access is required, including when requesting information for patients under the age of 11.

Access to medical records patient leaflet

Cancelling your appointment

In order to cancel your appointment you do not need to queue in our telephone system, please call our main telephone line 01268 209229 and select option 3 to cancel your appointment, then leave your Name, DOB (date of birth), date of the appointment and time. We would like to thank you in advance, by doing this it will free up valuable appointments for other patients.

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